Changing a UK train ticket

Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.

• For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee. If your new ticket is cheaper than the original, then you only pay the fee but the difference will not be refunded.
• For mobile and paper tickets we refund you whichever ticket is the lowest priced between your original or new ticket. From this we deduct a change fee based on the value of the ticket.

For more info about exchange fees, visit our dedicated page.

Off-Peak, Super Off-Peak and Anytime tickets

These types of ticket can’t be changed, sorry. But, they are refundable so you can cancel these and buy the new ones you want. Check out our FAQ for cancelling bookings.

Just to remind you that these tickets are flexible tickets, so it’s worth first double checking to see if they are valid for the new time or date you want to travel.

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